This section explains the purposes for which iOrders collects personal information
We collect your name, phone number, email address, a hashed password of your selection, the date and time of account creation and the IP address and device identifier of the device used for account creation. We use this information to administer your account, to enable your access to the iOrders Platform, verify your identity as an authorized user concerning any accounts, and to implement, carry out and maintain security measures aimed at protecting our customers from identity theft, fraud and unauthorized access to an account. You may choose to register for an account via a third- party social media network, including Facebook and Google ("Social Media"). If you do so, you authorize us to access certain Social Media account information consistent with your Social Media privacy settings, including your name. We use this information to administer your account, and to enable your access to the iOrders Platform.
We may offer you the opportunity to otherwise engage with iOrders or its content on or through Social Media. When you engage with us through Social Media websites, plug-ins and applications, you may allow us to have access to and disclose certain information associated with your Social Media account (e.g., name, username, email address, profile picture) to deliver content or as part of the operation of the website, plug-in or application.
We collect information relating to any orders you place on the
iOrders Platform, including the IP address of the device used to
place the order to help protect against theft, fraud and
unauthorized access to an account, and certain payment
information using the secure services of our payment processors.
Payment operations are outsourced to our payment processors and
we do not store your credit card information in our systems
other than the first four and last four digits of the credit
card number.
If your order has been placed for delivery, we collect the
physical address to which you have requested delivery. We use
this information to complete your delivery, and to allow you to
select previously entered addresses for future deliveries. If
you submit an order for alcohol, cannabis or any other product
which may or may not be restricted by age by the rule of law,
you may be asked to provide government-issued identification
upon delivery, to confirm that you are of legal age.
When you purchase a gift card for use on the IOrders Platform, your payment card information (including payment card number, security code, expiration date, cardholder name and billing address) is transmitted using these cure services of our payment processors for the purposes of processing your payment. We also collect the gift card recipient’s email address and any information contained in the message to the recipient. We use this information to deliver and manage the gift card.
We may collect your order history including the date, time, cost, order type (takeout or delivery order), physical address and delivery instructions (if a delivery order), method of purchase, and order details, including specific food items ordered and special order instructions. We use this information to ensure that your order has been completed and to improve our service offerings.
This section explains when we may contact you for marketing
purposes or toinform you about important changes or other
developments to the IOrdersPlatform, products, services or your
account. We may use your personalinformation to contact you for
your views regarding iOrders and to notify youoccasionally about
important changes or developments to the iOrders
Platform,products, services or your account. You cannot opt out
of receiving notificationsof important changes or developments
(e.g. to this Privacy Policy or the Termsof Service/Use) unless
you discontinue use of the IOrders Platform.
You agree that we may use your personal information to let you
know about ourother events, products and services that may be of
interest to you includingservices that may be the subject of
direct marketing. We may contact you to doso by telephone,
SMS/MMS and email and if you use our mobile application, viapush
notification. It is always your choice whether to receive or to
continuereceiving such marketing materials and updates from
IOrders. We will not sendyou any direct marketing communications
unless you have separately consented toreceive such
communications or such consent has been deemed to have been
givenunder applicable law. If you no longer wish to receive
direct marketingcommunications, you can opt-out using the
unsubscribe mechanism in themarketing communication itself (e.g.
by clicking the unsubscribe link at thebottom of an email or by
replying with the word "STOP" to an SMS/MMSor by following other
provided instructions). To manage push notifications, goto the
settings page of your phone or tablet and change the push
notificationpermission for the IOrders app. If you switch off
in-app push notifications,you will no longer receive updates on
your orders via push.
We may offer you the opportunity tosubmit a review of couriers and/or restaurants on the IOrders Platform. Whenyour review is published, the results may be made available to couriers and/orrestaurants in appropriate circumstances. You also consent to us using suchreviews in any marketing or advertising materials.
You may apply to become an independentlycontracted Delivery Driver by providing us with personal information such asyour name, contact information, identification documents, proof of workeligibility, banking information as well as other contractor-related materialsthat we require from you. We use this information for the purpose of processingand responding to your application, and to manage any ongoing contractorrelationship.
In connection with a job application or relatedinquiry, you may provide us with personal information including a resume, coverletter, or similar employment-related materials. This information will be usedfor the purposes of processing and responding to your application for currentand future career opportunities, and to manage any ongoing workingrelationship.
From time to time, iOrders may offer you the opportunity to participate in one of our surveys or other research, or to provide feedback regarding your order or experience with iOrders. The information obtained through our surveys and research is used in an aggregated, non-personally identifiable form to help us understand users of the IOrders Platform and to enhance our product and service offerings.
When you enter a contest or participate in a promotion, iOrders may collect your name, address, phone number, email address, and other information you provide. This information is used to administer your participation in the contest, sweepstakes or promotion.
You may apply to become a vendor on the iOrders Platform by providing us with your name, phone number, email address, physical address as well as other vendor materials. In most instances, this information would be considered business contact information rather than personal information. We use this information for the purpose of processing and responding to your application, and to manage any ongoing vendor relationship.
When you contact us with a comment orquestion, we collect the information you provide such as your name and emailaddress, along with additional information that we may need to help us promptlyrespond to your inquiry. We retain this information to assist you in the futureand to improve our customer service and service offerings. We also use personalinformation to establish and manage our relationship with you and provide quality service. We may record voice calls for training and quality purposes.
This section explains the information we collect automatically when
you visit the IOrders Platform. We and our third-party service
providers, including Google Analytics, collect, process, store and
analyze information when you visit the iOrders Platform, including
IP address, your location when the iOrders mobile application is
used, device identifiers, browser characteristics, operating system
details, language preferences, referring URLs, length of visits,
pages viewed and other related information. We also use "cookies" or
other tools that track, measure and analyze the behaviors and usage
patterns of visitors to the IOrders Platform. We use this
information to help us understand how visitors engage with the
IOrders Platform and to improve our visitors’ experience. A cookie
is a tiny element of data that the iOrders Platform can send to your
browser, which may then be stored on your web browser or mobile
device so wecan recognize you when you return. The information that
cookies collect includes the date and time of your visit, your
registration information, session identification number, and your
navigational history and preferences
We use cookies for analytics purposes as well as for certain
features of the iOrders Platform. The use of cookies is an industry
standard and many major browsers and smartphones are initially set
up to accept them. You may set your web browser or smartphone to
notify you when you receive a cookie or to not accept certain
cookies. However, if you decide not to accept cookies from the
iOrders Platform, you may not be able to take advantage of all its
features. Some third-party service providers may use cookies on our
site. We have no control over those cookies and they are not covered
by this Privacy Policy.
You can obtain additional information on Google Analytics’
collection and processing of data and data privacy and security,
including how to learn more about opting out of Google Analytics’
data collection by visiting the Google Analytics website.
If you are an independently contracted Delivery Driver on the
iOrders Platform, we need to access your location while you are
using the iOrders Delivery App so that we can offer you orders for
delivery, which you can always accept or decline, and track your
location during delivery. We show your location to restaurants so
that they can prepare the order for when you will be arriving and to
customers so that they know where their food is and when to expect
delivery. We also need to access your location while you are looking
for a shift, to show you delivery zones near you. If you are using
an iOS device, you must set your location settings to “Allow
Location Access: Always” and “Precise location: on”.
If you are using an Android device, you must set your location
settings to “Allow Location Access all the time”. These tracking
settings must be turned on while you are using the Driver App. If
you turn off the tracking settings on your phone, the Courier App
will not work properly and your phone will prompt you to switch the
location settings back on.
You may choose to turn off these settings when you are not using the
Driver App. Even if you choose to leave these settings on when you
are not using the Driver App, iOrders will not access your location
when you are not on shift or not using the Driver App.
This section explains how IOrders uses Interest-Based Advertising to
show you ads targeted to your interests, and how you may opt out of
Interest-Based Advertising We use cookies and other technologies for
interest-based advertising purposes.
To learn more about Interest-Based Advertising, or to opt out of
onlineinterest-based advertising from a list of companies
participating in theDigital Advertising Alliance of Canada at any
time, visit https://youradchoices.ca/en/tools.
To learn more about Interest-Based Advertising in mobile apps and to
opt out ofthis type of advertising by third-party advertising
companies that participatein the DAAC’s AppChoices tool, please
download the version of AppChoices for yourdevice at
https://youradchoices.ca/en/tools.
On your mobile device, you may also have a “Limit Ad Tracking”
setting (in iOS devices) or a setting to “Opt-out of Interest-Based
Ads” (on Android), which allows you to limit the use of information
about your use of apps for purposes of serving ads targeted to your
interests.
Please be aware that, even if you opt out of interest-based
advertising, you may continue to receive ads from us, but they will
not be served using interest-based information about you. Also, to
successfully opt out, you must-have cookies enabled in your web
browser. If your browser is configured to reject cookies when you
visit these opt-out webpages, or you subsequently erase your
cookies, use a different device or web browser, your opt-out
instruction may not, or may no longer, be effective. Your opt-out
selections only apply to the web browser you use so you must opt out
of each web browser on each device that you use. Once you opt out,
if you delete your browser’s saved cookies, you may need to opt out
again.
Custom Audience We may also use services provided by third-party
platforms (such as Social Media and other websites) to serve
targeted advertisements on such platforms to you or others, and we
may provide a hashed version of your email address or other
information to the platform provider for such purposes. To optout of
the use of your information for such purposes, please contact us
[email protected]. Please be aware that, even if you opt out of
Custom AudienceAds, you may continue to receive ads from us, but
they will not be served using Custom Audience Ads.
We may use Social Media, or other third parties, to serve Custom
Audience Adson their platforms. You may be able to set your
preferences for advertisements through your account settings on the
platforms.
This section explains under what circumstances personal information
may be disclosed by IOrders.
The personal information you provide to us will be held on our
servers which may be in Canada, the United States, Australia, Japan,
United Kingdom and Ireland. In addition, your personal information
may be accessed by or given toour staff working outside Canada
and/or to third parties (which means our subsidiaries and
affiliates, our ultimate holding company and its subsidiaries and
affiliates) who act for us for the purposes set out in this policy
or for other purposes notified to you.
While your personal information is out of Canada, it is subject to
the laws of the country in which it is held, and may be subject to
disclosure to the governments, courts or law enforcement or
regulatory agencies of such other country, pursuant to the laws of
such country. Certain countries outside Canada and the European
Economic Area do not always have equivalent strong data protection
laws irrespective of the safeguards we have put in place for the
protection of your information in accordance with this Privacy
Policy. The third parties with whom we share your information may
undertake various activities such as processing credit card payments
and providing services or products for us. In addition, we may need
to provide your personal information to any vendors that a customer
has placed an order with and couriers to allow the order to be
processed and delivered. By submitting your personal data, you agree
to this transfer, storing or processing. We will take all steps
reasonably necessary to ensure that your personal information is
treated securely and in accordance with this Privacy Policy.
If you have consented we may allow select third parties, including
marketingand advertising companies, our affiliates and associates,
to contact youoccasionally about other products or services that may
be of interest to you.They may contact you by mail, telephone,
mobile messaging (e.g. SMS, MMS, etc.)as well as by email. If you
change your mind about being contacted by theseparties in the
future, please let us know by using the contact details set outat
the end of this Privacy Policy and/or by amending your profile
accordingly.If our business enters into a joint venture with,
purchases or is sold to ormerged with another business entity, your
personal information may be disclosedor transferred to the target
company, our new business partners or owners ortheir advisors
provided that the information disclosed continues to be used forthe
purposes permitted by this Privacy Policy by the entity acquiring
theinformation.
We may use the personal information that you provide to us if we are
under aduty to disclose or share your personal information in order
to comply with(and/or where we believe we are under a duty to comply
with) any applicablelegal obligation; or in order to enforce the
Terms of Service/Use and any otheragreement we have with you. This
includes exchanging personal information withother companies and
other organisations for the purposes of fraud protectionand
prevention. We and our service providers may use or disclose your
personalinformation in response to a search warrant or other legally
valid inquiry ororder, or to another organization for the purposes
of investigating a breach ofan agreement or contravention of law or
detecting, suppressing or preventingfraud, or as otherwise required
or permitted by applicable law or legal process.Your personal
information may also be used or disclosed where necessary
ordesirable for the establishment, exercise or defence of legal
claims and toinvestigate or prevent actual or suspected loss or harm
to persons or property.
This section explains the safeguards IOrders has put in place to
protect yourpersonal information and the length of time IOrders may
retain your personalinformation. We have implemented administrative,
technical and physicalmeasures to protect your personal information
from unauthorised access andagainst unlawful processing, accidental
loss, destruction and damage. Werestrict access to your personal
information to IOrders personnel andauthorized service providers who
require access to fulfill their jobrequirements. We will keep your
information where we have an ongoing legitimate business needto do
so (for example, while you hold an account with us and for a
reasonableperiod of time thereafter, or to enable us to meet our
legal, tax or accountingobligations). We may retain certain data as
necessary to prevent fraud orfuture abuse, or for legitimate
business purposes, such as analysis ofaggregated, non-personal
information, or account recovery, or if required or permittedby law.
All retained personal information will remain subject to the terms
ofthis Privacy Policy. If you request that your name be removed from
ourdatabases, it may not be possible to completely delete all your
personalinformation due to technological and legal constraints.
The transmission of information via the internet is not completely
secure.Although we will take steps to protect your personal
information, we cannotguarantee the security of your personal
information or other data transmittedto the IOrders Platform; any
transmission is at your own risk. Once we havereceived your personal
information, we will use organizational and technicalsafeguards to
try to prevent unauthorised access. Please also note that theiOrders
Platform contains links to third party websites, which are not
governedby this Privacy Policy, and iOrders or its holding companies
and subsidiariesof iOrders are not responsible for the collection,
use or disclosure ofPersonal Information by such third party
websites. When you click on such alink, you will leave our service
and go to another site. During this process,another entity may
collect personal information from you.
You have the right to access, update and correct inaccuracies in
your personalinformation in our custody and control, subject to
certain exceptionsprescribed by law. You may request access,
updating and corrections ofinaccuracies in other personal
information we have in our custody or control byemailing or writing
to us at the contact information set out below. We mayrequest
certain personal information for the purposes of verifying the
identityof the individual seeking access to their personal
information records and mayrestrict access to personal information
as required or permitted by applicablelaw or legal process.
You may withdraw or modify your consent to any ongoing and future
collectionand use of personal information at any time, subject to
legal and contractualrestrictions, provided that reasonable notice
is given to us. If you withdrawyour consent to receive information
regarding certain products, publications,services or events being
offered by iOrders, you will no longer receive those types of
communications.
Updates to the Privacy Policy: This Privacy Policy is current as of
the “Last Updated” date which appears at the bottom of the page.
Your continued use of the IOrders Platform after any change of our
Privacy Policy will constitute your acceptance of the revised terms
of this Privacy Policy. We may update this Privacy Policy from time
to time as required to reflect changes to our privacy practices. We
encourage you to periodically review this page for the latest
information on our privacy practices.
iOrders welcomes your comments, concerns and questions regarding this PrivacyPolicy and the use of your personal information. If you would like access toyour information, if you have any comments, queries or requests relating to ouruse of your personal information, if you would like a copy of our PrivacyPolicy emailed to you or if you find any errors in our information about you,please contact us via email at [email protected] For any privacy-related inquiries or to access your information, please contact us at [email protected]
